Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way, including your purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications) but only when you have entered these on our site; payment details (including payment method), comments, feedback, product reviews and recommendations.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How you can withdraw your consent?

If you don’t want us to process your data anymore, please contact us at enquiry@poppyforrest.co.uk

Social Media Cookies

Our website uses cookies provided by social media platforms such as Meta & Pinterest, including cookies related to Ads, to help us measure and improve the effectiveness of our advertising efforts. These cookies allow us to track user behaviour on our website and deliver targeted advertising across social media platforms. They may use the collected data for personalised ads, retargeting, and analytics.

By using our website, you consent to the use of these cookies in accordance with Facebook's & Pinterest's Cookie Policy. You can manage your preferences or opt-out of targeted advertising through your settings on the social media platform or by adjusting your browser settings to block cookies.

For more information on how Meta & Pinterest uses cookies, please refer to their websites https://www.facebook.com/policies/cookies/ or https://policy.pinterest.com/en-gb/cookies.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at enquiry@poppyforrest.co.uk.